Google Review Response Builder
Draft a clear, respectful reply to a customer review. Choose the situation, add a confirmed next step, edit the wording and copy your response.
Build a starting reply from a few choices, then edit it in your own voice. This is a template-based writing helper. It does not post a reply or claim to know what happened.
Start with your details or try the example.
Save your work and return later
Download a small work file to your device, then open it here to continue. Keep files containing business details somewhere you trust.
Give the reply a human check
Replace generic language with accurate, non-private details where useful. Acknowledge the feedback, keep the tone respectful and offer a suitable private channel when follow-up is needed. Do not tie an offer to removing or changing a review.
Review the response examples and Google’s guidance on managing replies. If content may violate policy, use the separate reporting workflow.
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